Troubleshooting


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Before You Post: Troubleshooting Guidelines

Dear cryoSPARC users, Thank you for communicating with us on the discussion forum. Before you post your topic, check the following items: Are you on the latest version of cryoSPARC? cryosparcm update and see Softw…

0 3875 October 15, 2018
About the Troubleshooting category
0 671 February 8, 2017
Negative stain particles how to prevent contrast invertion in 2D classification step?
solved
11 1934 January 10, 2022
Job dependencies were lost after importing projects
open
3 117 January 20, 2022
Error in new or old jobs on imported project
open
3 62 January 19, 2022
Tree view not working after importing a project
open
0 40 January 19, 2022
Jobs still continue running in queue after being killed from cryoSPARC interface
closed
6 72 January 18, 2022
Kill/delete job that is not anymore in PBS/Slurm scheduler job list
1141 ,  issue_recorded
5 488 January 18, 2022
Web application logs reporting 'Not Found'
open
7 107 January 17, 2022
After applying latest patch a prefix is added to the movie/micrograph names
1558 ,  request_recorded
4 181 January 17, 2022
Deep Picker Inference: ValueError: need more than 1 value to unpack
open
8 295 January 16, 2022
Tree view switches to other workspace
open
6 101 January 13, 2022
Error message while uploading TIFF images
hold-off
0 35 January 11, 2022
Deep picker train error: `Job is not in running state`
open
1 85 January 10, 2022
ValueError: operands could not be broadcast together with shapes
closed
6 1308 January 7, 2022
Jobs not visible in workspace view (Solved: sort options)
closed
1 64 January 4, 2022
Get error: pycuda._driver.MemoryError: cuMemAlloc failed: out of memory
closed
2 127 December 21, 2021
2D classification abnormal termination
open
12 790 December 23, 2021
2Dclassification "Force Max over poses/shifts" sometimes unchecked as default
closed
5 381 August 25, 2020
Selecting 2D class averages from a previous selection freezed CryoSPARC
open
1 71 December 20, 2021
V3.3.1 - job failure in patch motion correct
open
1 83 December 20, 2021
Cs3.3 asking for stack files from another project
open
3 93 December 17, 2021
Help with merging particles from 2 datasets
issue_recorded ,  1634
6 374 December 15, 2021
Cryosparc v3.3.1 - Error connecting to cryoSPARC license server
closed
9 171 December 15, 2021
Error: Read timed out in 2D classification
open
5 231 December 15, 2021
Bug with arbitrary high motion in live mode
open
8 140 December 15, 2021
Slow transfer rate from NFS mount to NVMe disk used as ssd path
open
1 84 December 14, 2021
Is there a way to rebuild the database from an old backup
closed
3 117 December 14, 2021
Error using particles from 3D Classification (beta) in Homogeneous reconstruct
issue_recorded ,  1618
6 227 December 10, 2021
Webapp tends to stop working while running heavy 3DVA jobs?
open
7 200 December 10, 2021