Webapp connection refused on CentOS

[nalutowang]

when I access the website, I got error like this:

but I check the status by command : cryosparcm status:
cryosparcm process status:

command_core RUNNING pid 29241, uptime 0:04:02
command_proxy RUNNING pid 29278, uptime 0:03:59
command_vis RUNNING pid 29265, uptime 0:04:00
database RUNNING pid 29161, uptime 0:04:05
watchdog_dev STOPPED Not started
webapp STARTING
webapp_dev STOPPED Not started

I don’t know where the problem is.

[stephan]

Hi @nalutowang,

Can you follow the guideline below and post the outputs of the various logs available?

Before You Post: Troubleshooting Guidelines

[image] Dear cryoSPARC users, Thank you for communicating with us on the discussion forum. To make it easier for us to understand and troubleshoot issues and errors encountered, please use the following template to provide as much information as possible about your issue: Environment cryoSPARC version cryosparcm status CUDA version cat cryosparc2_worker/config.sh, check the path to “CUDA PATH” OS (Ubuntu, CentOS, etc) Any other relevant configurations (cluster, headless, etc) Issue T…

[nalutowang]

I had checked the cuda path, and my OS is CentOS Linux release 7.3.1611 (Core)

[sdawood]

Hi @nalutowang,

I apologize for the delayed response. Were you able to resolve this? If not, what is the output of
cryosparcm log webapp and cryosparcm log command_core?

Are you sure you are forwarding the correct port or logged in through VPN? Please refer to the install documentation.

- Suhail

[stephan]

Hi @nalutowang,

In addition to @sdawood’s response, I’d like to add that since you’re running CentOS 7, you may want to double check the built-in firewall: you might have to add port 39000 to the allowed ports. Take a look at this post here: https://stackoverflow.com/questions/24729024/open-firewall-port-on-centos-7