Cryosparc update works, but the interface still as 2.9 version, jobs fails

[marino-j]

Dear All, I have upgraded to newer version, but still retains the old interface. I did not get any error during update, so I can’t figure it out what went wrong. Jobs fail shorty.
I also downgraded to 2.13.0, did not get any error during installation, but the problem is the same. I also include a screenshot of the cryosparcm status.
Thanks a lot for your help !!
Jacopo

[jucastil]

Can you reboot everything (master and nodes) ? I had the same problem I believe, but after a reboot everything worked smoothly.

[marino-j]

Not sure as it on a cluster … what do you mean by "rebooting "?

Thanks for your help !

[stephan]

Hi @marino-j,

You may have had zombie processes running during the update process.
See this post for details on how to fix:

Issues updating to cryoSPARC v2.12.2

Hi @dcui91, To cleanly reinstall cryoSPARC, first: Ensure cryoSPARC is turned off: cryosparcm stop Then, ensure no zombie processes are still running. Kill the processes if they are.ps -ax | grep “supervisord” (kill only the process that is running from your cryosparc2 install) ps -ax | grep “cryosparc2_command” (kill all the matching processes related to your cryosparc2 instance) ps -ax | grep “mongod” (kill only the process running your cryosparc2 database) e.g. kill 82681 Remove the …

[marino-j]

Hi @stephan,

thank you for your message. It worked, indeed. Sorry if I haven’t found the answer myself in that thread already published.

Many thanks !!
Jacopo