Cryosparc update works, but the interface still as 2.9 version, jobs fails

[stephan]

Hi @marino-j,

You may have had zombie processes running during the update process.
See this post for details on how to fix:

Issues updating to cryoSPARC v2.12.2

Hi @dcui91, To cleanly reinstall cryoSPARC, first: Ensure cryoSPARC is turned off: cryosparcm stop Then, ensure no zombie processes are still running. Kill the processes if they are.ps -ax | grep “supervisord” (kill only the process that is running from your cryosparc2 install) ps -ax | grep “cryosparc2_command” (kill all the matching processes related to your cryosparc2 instance) ps -ax | grep “mongod” (kill only the process running your cryosparc2 database) e.g. kill 82681 Remove the …