Webapp connection refused on CentOS

when I access the website, I got error like this:

but I check the status by command : cryosparcm status:
cryosparcm process status:

command_core RUNNING pid 29241, uptime 0:04:02
command_proxy RUNNING pid 29278, uptime 0:03:59
command_vis RUNNING pid 29265, uptime 0:04:00
database RUNNING pid 29161, uptime 0:04:05
watchdog_dev STOPPED Not started
webapp_dev STOPPED Not started

I don’t know where the problem is.

Hi @nalutowang,

Can you follow the guideline below and post the outputs of the various logs available?

I had checked the cuda path, and my OS is CentOS Linux release 7.3.1611 (Core)

Hi @nalutowang,

I apologize for the delayed response. Were you able to resolve this? If not, what is the output of
cryosparcm log webapp and cryosparcm log command_core?

Are you sure you are forwarding the correct port or logged in through VPN? Please refer to the install documentation.

- Suhail

Hi @nalutowang,

In addition to @sdawood’s response, I’d like to add that since you’re running CentOS 7, you may want to double check the built-in firewall: you might have to add port 39000 to the allowed ports. Take a look at this post here: https://stackoverflow.com/questions/24729024/open-firewall-port-on-centos-7