Unix connection refused

[rainfieldcn]

I have cryosparc V2 installed on a single work station and just updated it to the latest version. After update, I can’t see the webpage on port 39000 anymore.
When I tried to restart cryosparc, I got the following error.
Is there any problem with my setup?
Thanks,
Lei

$ cryosparcm restart
CryoSPARC is running.
Stopping cryosparc.
unix:///tmp/cryosparc-supervisor-2e581e1f65cd157ba60c83398f1a766b.sock refused connection
ERROR: unix:///tmp/cryosparc-supervisor-2e581e1f65cd157ba60c83398f1a766b.sock refused connection (already shut down?)
Starting cryoSPARC System master process…
CryoSPARC is already running.
If you would like to restart, use cryosparcm restart

[stephan]

Hi @rainfieldcn,

Please follow the instructions detailed here:

Issues updating to cryoSPARC v2.12.2

Hi @dcui91, To cleanly reinstall cryoSPARC, first: Ensure cryoSPARC is turned off: cryosparcm stop Then, ensure no zombie processes are still running. Kill the processes if they are.ps -ax | grep “supervisord” (kill only the process that is running from your cryosparc2 install) ps -ax | grep “cryosparc2_command” (kill all the matching processes related to your cryosparc2 instance) ps -ax | grep “mongod” (kill only the process running your cryosparc2 database) e.g. kill 82681 Remove the …