Error in updating to v5.0.1

Install, Configure and Update
1

Hi there!
I’m trying to update CS from v4.7.1 (which works fine) to v.5.0.1, but I got this error:

CryoSPARC is not already running.
Starting CryoSPARC master services…
CryoSPARC is not already running.
Configuring database… OK
database: started
Checking database… OK
✕ ExecError: supervisorctl -c /home/stefano/programs/cryosparc/cryosparc_master/config/supervisord.conf start ‘cache:*’: Command failed (code 7)
Output: cache: ERROR (spawn error)

Is a single workststion with Ubuntu 24.04

When downgrading to version 4.7.1, everything works correctly again.

Any advice?

thanks,

Stefano

2

Thanks @stefanocapaldi for reporting this error. Please can you email us the tgz file that is created by the command
cryosparcm snaplogs
? I’ll let you know the email address in a personal message.

3

3 posts were split to a new topic: App spawn error