App spawn error

Install, Configure and Update
1

I am having the exact same error. Is there a known fix?

Error in updating to v5.0.1
2

@Dmeff Please can you post the precise error message, including preceding lines, so we can confirm the services and paths associated with the problem in your specific case.

3

This is the end of the message while doing the update: I can copy more if you need, but everything preceding this went smoothly

Attempting to restart database and all services…
Stopping CryoSPARC …
cache: stopped
api:0: stopped
api:2: stopped
api:1: stopped
command_vis: stopped
database: stopped
Shut down
Starting CryoSPARC master services…
CryoSPARC is not already running.
Configuring database… OK
database: started
Checking database… OK
cache: started ✓
cache connection succeeded
api:0: started
api:1: started
api:2: started ✓
api connection succeeded ✓
api startup succeeded ✕
ExecError: supervisorctl -c /home/perun-d12/PROGRAMS/cryosparc/cryosparc_master/config/supervisord.conf start ‘app:*’: Command failed (code 7) Output: app: ERROR (spawn error)
Error:
scheduler: started
command_vis: started
cryosparcm ERROR: Startup failed!
Please address the above error and retry installation with: cryosparcm stop cryosparcm install

4

@Dmeff because the spawn error concerns a different service, I created a new topic for your post.
Please can you

  1. post the outputs of these commands
    ps -eo user,pid,ppid,start,cmd | grep -e cryosparc_ -e node -e mongo
cryosparcm log app | tail -n 10
  2. perform the multi-step CryoSPARC shutdown procedure.
  3. attempt cryosparcm start and let us know the outcome of that attempt