Error connecting to cryoSPARC license server. Checking local license file

Troubleshooting
1

Hi,
I recently installed cryosparc on my station. The version is 2.13.2. It runs fine for a while and now it says Error connecting to cryoSPARC license server. Checking local license file. Local license file is expired. Please re-establish your connection to the license servers.

I cryosparcm restart, but it does not solve the problem. Anyone have the same issue for the moment?

Best,
Yanyan

2

Hi @Y.Z,

Can you check that the machine that is running the cryoSPARC master application has access to our license server, https://get.cryosparc.com?

You can check by using the following command:

curl https://get.cryosparc.com

you should get a response that says:

{“message”:“Missing Authentication Token”}

This indicates that you are connected to the internet and can access our license servers. Any other output/error indicates something is wrong with the network.