Thank you for your fast reply!
We have a cluster setup with the Master instance running on a dedicated node.
Components:
CPUs 1x AMD Ryzen™ Threadripper™ Pro 3975WX 3.50 (4.20) GHz, 32-Core
Memory 256GB (8x 32GB) DDR4 3200MHz
Disk space: 1x 500GB NVME (for OS) 1x 1TB NVME (not used) 1x 2TB NVME (Cryosparc Database)
Operating System: Ubuntu 22.04.5 LTS (Jammy Jellyfish)
I will send you the output and the URL via private message. The users (around 8) connect via a non-localhost adress using http and specifying a port number. Access is not possible outside our local network.
Edit: I do not know if it is related but we just noticed that the import movies job must have a bug. The symlinks of around ~1000 movies were not correct from ~55000 totally imported movies. Specifically, there was a duplication in the path.
This was the path of the correct symlink:
/scratch/tmp/cryosparc/projects/username/exampleproject/S1/import_movies/FoilHole_12193314_Data_12167612_10_20240915_010204_EER.eer -> /cloud/domain/group/cryodata/2024/exampleproject/Images-Disc1/GridSquare_12166570/Data/FoilHole_12193314_Data_12167612_10_20240915_010204_EER.eer
And here the incorrect symlink:
/scratch/tmp/cryosparc/projects/username/exampleproject/S1/import_movies/FoilHole_12193314_Data_12167612_10_20240915_010204_EER.eer -> /cloud/domain/group/cryodata/2024/exampleproject/Images-Disc1/GridSquare_12166570/GridSquare_12166570/Data/FoilHole_12193314_Data_12167612_10_20240915_010204_EER.eer