Web application logs reporting 'Not Found'

Troubleshooting
#1

The workspace shows blank tiles for specific workspaces.

log webapp shows the following error

==== [workspace] project query user 60401371d0666b30081a63ab user true
==== [jobs] project query user 60401371d0666b30081a63ab user true
Not Found → [61c37b6f63bf700b684c58e0]
Not Found → [61c3784b9c4ec2556a71e805]
Not Found → [61c37d045287f34f57f332d1]
Not Found → [61c37fc1ee44e2e88a49be92]
Not Found → [61c37d2795e00b94cde887dd]

I want to get more information about what is not found

1 Like
#2

Hi @neeraj,

As you suggested the ‘Not Found’ logs refer to MongoDB IDs of PNG images uploaded representing various job output images (we refer to them as tile images) you see when browsing the user interface. These images are uploaded as the job progresses and shouldn’t be removed unless the job is cleared or deleted.

Is this workspace you’re viewing from an imported job? Did you modify the database in any way or perform any actions (clear job, clear intermediate workspaces)?

Additionally, if you could provide me with the database log file, that would be helpful:

cryosparcm log database  > cryosparc_database.log

- Suhail

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#3

The jobs, workspace, and project are not imported. The workspace has been periodically cleared of intermediates, and specific jobs have been cleared and requeued, but there is no obvious pattern to it since it affects all workspaces from the project simultaneously. Given a chance to load the tile images, they eventually appear and remain until the workspace is refreshed again. Smaller workspaces in the same project will not have this issue (unless I previously attempted to load a larger workspace first, then it seems the smaller workspace will wait for the larger workspace to load first before showing tile images). Other workspaces from other projects are exhibiting the same behavior, once the tile images are stuck, no matter which workspace or project I navigate to in the CryoSparc instance, tile images will not appear.

1 Like
#4

Here is the database log

https://mskcc.box.com/s/nkwnw3lde6njs0rtbyz405w3qu77elxu

Thanks
Neeraj

1 Like
#5

@neeraj,

Thanks for the additional information and logs! The database logs didn’t contain any errors or statements that suggest something is wrong. Are you able to load images/plots when you inspect a job and when running interactive jobs (e.g. exposure curation)?

Additionally, could you please perform the following steps:

  1. Enter the cryoSPARC MongoDB CLI: cryosparcm mongo
  2. Run the command and reply with the output > db.fs.chunks.stats()
  3. Exit the MongoDB CLI > exit

- Suhail

#6

here is the log : Box

#7

Hi @neeraj , thanks for the log. Are you able to load images/plots when you inspect a job and when running interactive jobs (e.g. exposure curation)?

- Suhail

#8

Once the lagging starts, we can’t open and inspect jobs - no thumbnails or images load. The text is there, but the images don’t load.