V4.4.1 Some services not starting automatically

Troubleshooting
1

Hi,

I have updated from v4.3.1 to v4.4.1. When I run

cryosparcm start

Starting cryoSPARC System master process..
CryoSPARC is not already running.
configuring database
    configuration complete
database: started
checkdb success
command_core: started
    command_core connection succeeded

The other services that I would expect to start have not started
command_rtp, command_vis, app, app_api

I have started the services manually (e.g. cryosparcm start command_rtp) but I expect them to start automatically. Can you advise me what to look for in the logs ?

Kind regards,
Colin

2

Hi @ColinF, this indicates that there is a startup error silently raised by command_core service that prevents startup from proceeding. To help us further troubleshoot, could you run the following commands and post the output?

DEBUG=1 cryosparcm restart
cryosparcm log command_core | tail -n 100
3

Hi @nfrasser , thank you for the guidance. Does a cryosparcm restart stop running jobs ? If so, I’ll need to schedule downtime to run the command as we have a multi-user config.

4

Yes, a hard restart kills all running jobs. see here: cryosparcm reference - CryoSPARC Guide

Best
Christian

1 Like
5

Hi cryoSPARC team,

I am having a similar problem. My cryoSPARC also stops at command_core and other service does not start automatically. I tried to manually start other command_rtp, command_vis, app, app_api, however, i got following error when trying to start app_api_dev: app_api_dev: ERROR (no such file). I could actually go to localhost:39000 to see the login page but when I put my login credentials it say user not found. I don’t know whether these two are related which is the problem i am facing now. Please help to fix this. Thanks

6

Welcome to the forum @pbhatta3.

Is this a followup to your post Can not start app_api_dev; app_api_dev: ERROR (no such file)?

7

Hi @wtempel , Yes it is. I replied you in that post. Thanks

8