V4.4.1 Some services not starting automatically

Troubleshooting
1

Hi,

I have updated from v4.3.1 to v4.4.1. When I run

cryosparcm start

Starting cryoSPARC System master process..
CryoSPARC is not already running.
configuring database
    configuration complete
database: started
checkdb success
command_core: started
    command_core connection succeeded

The other services that I would expect to start have not started
command_rtp, command_vis, app, app_api

I have started the services manually (e.g. cryosparcm start command_rtp) but I expect them to start automatically. Can you advise me what to look for in the logs ?

Kind regards,
Colin

2

Hi @ColinF, this indicates that there is a startup error silently raised by command_core service that prevents startup from proceeding. To help us further troubleshoot, could you run the following commands and post the output?

DEBUG=1 cryosparcm restart
cryosparcm log command_core | tail -n 100
3

Hi @nfrasser , thank you for the guidance. Does a cryosparcm restart stop running jobs ? If so, I’ll need to schedule downtime to run the command as we have a multi-user config.

4

Yes, a hard restart kills all running jobs. see here: cryosparcm reference - CryoSPARC Guide

Best
Christian

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