V2.12 Update Error

Hi I have two CentOs 7.7 boxes running cryosparc. One is standard cryosparc and one is cryosparc live. I just tried to do the update to 2.12 on both boxes. They both gave errors about not being able to remove directories because they weren’t empty during install, but continued. However, after finishing the install my box using cryosparc won’t show the webUI. Here is the status report:

[hansenbry@D01868479 cryosparc2_master]$ cryosparcm status
----------------------------------------------------------------------------
CryoSPARC System master node installed at
/net/ai-rmlhpc/gs1/RTS/EM/Software/Proc2-cryosparc/cryosparc2_master
Current cryoSPARC version: v2.12.2
----------------------------------------------------------------------------

cryosparcm process status:

app                              STOPPED   Not started
app_dev                          STOPPED   Not started
command_core                     FATAL     Exited too quickly (process log may have details)
command_proxy                    FATAL     Exited too quickly (process log may have details)
command_rtp                      STOPPED   Not started
command_vis                      FATAL     Exited too quickly (process log may have details)
database                         FATAL     Exited too quickly (process log may have details)
watchdog_dev                     STOPPED   Not started
webapp                           STOPPED   Not started
webapp_dev                       STOPPED   Not started

----------------------------------------------------------------------------

global config variables:

export CRYOSPARC_LICENSE_ID="xxxxxxxxxx"
export CRYOSPARC_MASTER_HOSTNAME="D01868479.niaid.nih.gov"
export CRYOSPARC_DB_PATH="/net/ai-rmlhpc/gs1/RTS/EM/Software/Proc2-cryosparc/cryosparc2_database"
export CRYOSPARC_BASE_PORT=39000
export CRYOSPARC_DEVELOP=false
export CRYOSPARC_INSECURE=false

I tried to just do a fresh pull of the tar using: curl -L https://get.cryosparc.com/download/master-latest/$LICENSE_ID > cryosparc2_master.tar.gz, but the package I get isn’t recognized by tar.

The box with cryosparc live shows the Live webUI, but also doesn’t show the standard cryosparc webUI. Here is that system status:

[hansenbry@D01985551 cryosparc2_master]$ cryosparcm status
----------------------------------------------------------------------------
CryoSPARC System master node installed at
/net/ai-rmlhpc/gs1/RTS/EM/Software/Proc1-cryosparc/cryosparc2_master
Current cryoSPARC version: v2.12.3-live_privatebeta
----------------------------------------------------------------------------

cryosparcm process status:

app                              RUNNING   pid 7869, uptime 0:00:04
app_dev                          STOPPED   Not started
command_core                     RUNNING   pid 7866, uptime 0:00:04
command_proxy                    STARTING  
command_rtp                      RUNNING   pid 7850, uptime 0:00:05
command_vis                      RUNNING   pid 7750, uptime 0:00:13
database                         RUNNING   pid 7076, uptime 0:00:47
watchdog_dev                     STOPPED   Not started
webapp                           RUNNING   pid 7885, uptime 0:00:04
webapp_dev                       STOPPED   Not started

----------------------------------------------------------------------------

global config variables:

export CRYOSPARC_LICENSE_ID="xxxxxxxx"
export CRYOSPARC_MASTER_HOSTNAME="D01985551.niaid.nih.gov"
export CRYOSPARC_DB_PATH="/net/ai-rmlhpc/gs1/RTS/EM/Software/Proc1-cryosparc/cryosparc2_database"
export CRYOSPARC_BASE_PORT=39000
export CRYOSPARC_DEVELOP=false
export CRYOSPARC_INSECURE=false

Updating to v2.12.4 and v2.12.5-live_privatebeta resolved both issues