User not found upon trying to log in

Troubleshooting
1

I installed on a single workstation by following installing master - installing worker steps. When I launched a web browser (firefox in CentOS 7.6) and typed username and password, the web browser said “user not found”. I checked the user had been created properly by executing the command cryosparcm listusers.

Checking log files for command_core and database did not yield anything suspicious. Can somebody suggest a resolution to this?

2

Hi @sangho,

Are you sure there aren’t any extra characters (such as spaces) in the login form you submitted, or in the email that is stored in the database (as you saw when running the command cryosparcm listusers)?

If there is an error with the user details, you can follow this post to resolve the issue: Can't open login interface

- Suhail