User not found for the first time to login



Hi all,

I just successfully installed the latest version of cryosparc in my workstation. After installation, I started it in the terminal with "cryosparcm start ", then I open the google chrome with the website:http://mylocalhostname:39000, when I tried to login using my email address and password, it appeared “user not found”, what’s wrong? Can anybody help me? Thanks in advance.
By the way, I also used the same email address( and password for installation( “./ ***”) and the license application.


Did you put initial user information in your command? … --initial_email “” --initial_password Password123 --initial_name “FirstName LastName”

If not, you can do this by:
cryosparcm createuser --email <user_email> --password <user_password> --name “<full name>”



Hi Zhijie,

Thanks for your reply and sorry for my late response. Since my workstation has down with the network for these two days and I just fixed it.

I did it as you suggested, it works now. Thank you so much.