Upload directory and connection error

Hi,

I have the following issue when I start to run cryosparc via “cryosparc start”. Does anyone know how to solve the problem? thanks!

Starting cryoSPARC…
_ Creating Upload directory at /share/apps/cryosparc/run/bulk/.cryosparc_output_dir/cryosparc_output_data/uploads_

Name already exists in bulk directory.
mongod: ERROR (spawn error)
Traceback (most recent call last):
_ File “”, line 1, in _
_ File “/share/apps/cryosparc/anaconda2/lib/python2.7/site-packages/pymongo/mongo_client.py”, line 1088, in database_names_
_ “listDatabases”)[“databases”]]_
_ File “/share/apps/cryosparc/anaconda2/lib/python2.7/site-packages/pymongo/database.py”, line 478, in command_
_ with client.socket_for_reads(read_preference) as (sock_info, slave_ok):
_ File “/share/apps/cryosparc/anaconda2/lib/python2.7/contextlib.py”, line 17, in enter_
_ return self.gen.next()_
_ File “/share/apps/cryosparc/anaconda2/lib/python2.7/site-packages/pymongo/mongo_client.py”, line 798, in socket_for_reads
_ with self.get_socket(read_preference) as sock_info:
_ File “/share/apps/cryosparc/anaconda2/lib/python2.7/contextlib.py”, line 17, in enter_
_ return self.gen.next()_
_ File “/share/apps/cryosparc/anaconda2/lib/python2.7/site-packages/pymongo/mongo_client.py”, line 762, in get_socket
_ server = self.get_topology().select_server(selector)
_ File “/share/apps/cryosparc/anaconda2/lib/python2.7/site-packages/pymongo/topology.py”, line 210, in select_server_
_ address))_
_ File “/share/apps/cryosparc/anaconda2/lib/python2.7/site-packages/pymongo/topology.py”, line 186, in select_servers_
_ self.error_message(selector))
pymongo.errors.ServerSelectionTimeoutError: localhost:38001: [Errno 111] Connection refused

Hi @twang, can you please refer to this thread or this other thread for a possible solution?