Update to 2.15.0 failed

Troubleshooting
1

Hi,

we had today a problem with the update from 2.14 to 2.15. After stopping the cryosparc service and running the cryosparcm update --version=v2.15.0, we got an error regarding the DB while trying to run:

Starting cryoSPARC System master process..
CryoSPARC is not already running.
database: ERROR (spawn error)
Traceback (most recent call last):
  File "<string>", line 1, in <module>
  File "/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/mongo_client.py", line 1149, in database_names
    "listDatabases")["databases"]]
  File "/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/database.py", line 491, in command
    with client._socket_for_reads(read_preference) as (sock_info, slave_ok):
  File "/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/contextlib.py", line 17, in __enter__
    return self.gen.next()
  File "/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/mongo_client.py", line 859, in _socket_for_reads
    with self._get_socket(read_preference) as sock_info:
  File "/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/contextlib.py", line 17, in __enter__
    return self.gen.next()
  File "/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/mongo_client.py", line 823, in _get_socket
    server = self._get_topology().select_server(selector)
  File "/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/topology.py", line 214, in select_server
    address))
  File "/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/topology.py", line 189, in select_servers
    self._error_message(selector))
pymongo.errors.ServerSelectionTimeoutError: localhost:39001: [Errno 111] Connection refused

[cryosparc_user@cryosparc ~]$ cryosparcm status

CryoSPARC System master node installed at
/home/cryosparc_user/software/cryosparc/cryosparc2_master
Current cryoSPARC version: v2.15.0

cryosparcm process status:

app STOPPED Not started
app_dev STOPPED Not started
command_core STOPPED Not started
command_proxy STOPPED Not started
command_rtp STOPPED Not started
command_vis STOPPED Not started
database FATAL unknown error making dispatchers for ‘database’: EACCES

I’ve tried to recover the db , and to repair, but nothing.

Can you help please?