Unresponsive when download results

Troubleshooting
1

Hi there,

I’d like to export my particles to Relion. However, every time I try to download the mrc stack, the workspace would be unresponsive.
Could you please give any suggestion to solve this issues?

Many thanks,
Heather

Screenshot from 2020-08-23 11-41-17
Screenshot from 2020-08-23 11-41-171269×472 62.4 KB

2

Hi @Heather,

Do you notice any error messages in the web application interface?

Could you please reproduce the error and then paste the contents of the following:

cryosparcm log webapp
cryosparcm log command_core

Thanks,
Suhail

3

Hi Suhai,

I reproduced the error, while the results of the command seems no changes. Please see below:

cryosparcm log webapp:
==== [workspace] project query user XXX true
==== [jobs] project query user XXX true
==== [jobs] project query user XXX true
==== [jobs] project query user XXX true
==== [workspace] project query user XXX true
==== [jobs] project query user XXX true
[PUB] job.events.checkpoints: { project_uid: ‘P4’, job_uid: ‘J115’, type: ‘checkpoint’ }
{
“method”: “POST”,
“uri”: “http://Trinity:39002/api”,
“headers”: {
“CRYOSPARC-USER”: “XXX”
},
“body”: {
“jsonrpc”: “2.0”,
“method”: “set_user_viewed_job”,
“params”: [
“XXX”,
“P4”,
“W4”,
“J115”
],
“id”: “eyfSKP8cJ73Lwwu5P”
},
“json”: true
}
[PUB] job.events: { project_uid: ‘P4’, job_uid: ‘J115’ } 100 0
[PUB] events.countAfterCheckpoint
[PUB] job.events: { project_uid: ‘P4’,
job_uid: ‘J115’,
created_at: { ‘$gt’: 2020-08-20T21:12:07.650Z } } 100 0
[PUB] events.countAfterCheckpoint

cryosparcm log command_core:
COMMAND CORE STARTED === 2020-08-23 11:32:24.215374 ==========================
*** BG WORKER START
[GPU_INFO]: Failed calling the python function to get GPU info on localhost: Command ‘[‘ssh’, u’miao@localhost’, u’bash -c “eval $(/XXX/cryosparc/cryosparc2_worker/bin/cryosparcw env); timeout 10 python /XXX/cryosparc/cryosparc2_worker/cryosparc2_compute/get_gpu_info.py”’]’ returned non-zero exit status 255

Thank you,
Haixia

4

Hi @Heather,

When you open up the browser inspect panel (Press Command+Option+J (Mac) or Control+Shift+J (Windows, Linux, Chrome OS), is there anything in the console?