Hi, I’m a new user. I have installed cryoSPARC but can’t access it through the web application - I get continously incorrect password error (even though the password is the one I set) I have tried different browsers, stopping and starting and re-starting cryoSPARC. I have requested a token to reset password but I have not received any token (this was over 24h ago and I have requested 3-4 times).
On PuTTY cryosparc launches seemingly ok but when I check the status cryosparcm status it never seems to run app_api_dev. Could that be the reason I’m unable to access through the web application? How do I get the app_api_dev to run?
CryoSPARC process status:
app RUNNING pid 2670969, uptime 0:29:48
app_api RUNNING pid 2670983, uptime 0:29:46
app_api_dev STOPPED Not started
command_core RUNNING pid 2666654, uptime 0:31:12
command_rtp RUNNING pid 2670623, uptime 0:30:04
command_vis RUNNING pid 2670605, uptime 0:30:06
database RUNNING pid 2666475, uptime 0:31:17
License is valid
global config variables:
export CRYOSPARC_LICENSE_ID=“my licence no”
export CRYOSPARC_MASTER_HOSTNAME=“puhti-login11.bullx”
export CRYOSPARC_DB_PATH=“/projappl/project_2009832/usrappl/my username/cryoSPARC_database /”
export CRYOSPARC_BASE_PORT=39405
export CRYOSPARC_DB_CONNECTION_TIMEOUT_MS=20000
export CRYOSPARC_INSECURE=false
export CRYOSPARC_DB_ENABLE_AUTH=true
export CRYOSPARC_CLUSTER_JOB_MONITOR_INTERVAL=10
export CRYOSPARC_CLUSTER_JOB_MONITOR_MAX_RETRIES=1000000
export CRYOSPARC_PROJECT_DIR_PREFIX=‘CS-’
export CRYOSPARC_DEVELOP=false
export CRYOSPARC_CLICK_WRAP=true