Trouble loading login site (flashes login site in browser, then switches to blank page)

Troubleshooting
1

Hi, I’m able to start cryosparc (service) on the master instance just fine, under the ec2-user uid. But when I go to the hosted site on :45000 in my browser (Chrome Version 99.0.4844.74 x86_64), the login page seems to flash up quickly, but then turns blank (with pale blue background). There are some JavaScript errors in the console (attached). This doesn’t happen when I start as the root user.

cryosparcm log command_core just gives a bunch of repetitions here of the following:

2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    | Traceback (most recent call last):
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |   File "/shared/cryosparc/cryosparc_master/cryosparc_command/command_core/__init__.py", line 149, in wrapper
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |     res = func(*args, **kwargs)
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |   File "/shared/cryosparc/cryosparc_master/cryosparc_command/command_core/__init__.py", line 524, in get_running_version
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |     version = get_config_var('running_version')
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |   File "/shared/cryosparc/cryosparc_master/cryosparc_command/command_core/__init__.py", line 154, in wrapper
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |     raise e
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |   File "/shared/cryosparc/cryosparc_master/cryosparc_command/command_core/__init__.py", line 149, in wrapper
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |     res = func(*args, **kwargs)
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |   File "/shared/cryosparc/cryosparc_master/cryosparc_command/command_core/__init__.py", line 569, in get_config_var
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    |     assert res is not None, "Variable not found."
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    | AssertionError: Variable not found.
2022-03-22 03:07:09,164 COMMAND.MAIN         wrapper              ERROR    | JSONRPC ERROR at get_system_info

Has anyone seen this issue before?

error
error1124×1164 275 KB

Thanks,
Eden

2

Something might be up with your database.
Just in case, please check that the volume that is holding your database
grep CRYOSPARC_DB_PATH /shared/cryosparc/cryosparc_master/config.sh
is not full.
Then try cryosparcm restart. This procedure may cause currently running jobs to fail.
If the restart did not resolve the issue, please collect the database log
cryosparcm log database > database20220822.log
You may inspect database20220822.log for errors, or send me a forum direct message to arrange for a transfer of the log to us.