Trouble accessing cryoSPARC

Troubleshooting
1

Hi, all.
I got error of cryoSPARC suddently. I can’t download any result or start a new job.
I think maybe the reason is the app_dev and webapp_dev is not started.
CryoSPARC process status:

app RUNNING pid 2084935, uptime 0:12:40
app_dev STOPPED Not started
command_core RUNNING pid 2084013, uptime 0:12:50
command_rtp RUNNING pid 2084416, uptime 0:12:46
command_vis RUNNING pid 2084358, uptime 0:12:47
database RUNNING pid 2083938, uptime 0:12:52
liveapp RUNNING pid 2084954, uptime 0:12:39
liveapp_dev STOPPED Not started
webapp RUNNING pid 2084919, uptime 0:12:42
webapp_dev STOPPED Not started

Do you have any ideas to solve this problem?
Thanks.

WeiChi

2

Hi @shubo,

Thanks for the post - from the process status you posted there doesn’t seem to be anything wrong (*_dev processes do not need to be running). Are you able to see the cryoSPARC web interface?

Could you please post the output of cryosparcm log command_core?

- Suhail

3

Hi, Suhail,

Thank you very much for your reply.
I have re-installed the cryosparc.
Before I re-installed the cryosparc, I did the cryosparcm backup and made a copy of the cyrosparc_database folder. after I re-installed, all the old job is missing, how can I restore the data?

Best Regards,
WeiChi

4

Hi @shubo,

You can use the cryosparcm restore command to restore the contents of the database based on a backup: https://guide.cryosparc.com/setup-configuration-and-management/management-and-monitoring/cryosparcm#cryosparcm-restore

- Suhail