Timeout error while importing movies

Install, Configure and Update
1

Hello,

I am attempting to import .eer movie files into a new project (v4.7.0). However, I keep getting the following error:

Failed to launch! Command [‘ssh’, ‘cryosparc_user@lion’, ‘bash -c "nohup /home/cryosparc_user/software/cryosparc/cryosparc2_worker/bin/cryosparcw run --project P26 --job J1 --master_hostname lion.biochem.ubc.ca --master_command_core_port 39002 > /data/calvin/cryosparc/CS-250528-tp24-sub-vps16-33a/J1/job.log 2>&1 & "’] timed out after 60 seconds

So far, we have confirmed that the SSH connection is active, that there is no firewall blocking the connection, activated user permission to read/write files via SSH connection, and reinstalled cryosparc. Any suggestions would be immensely appreciated.

Thank you,

Tomas

2

Welcome to the forum @Tomas .
The sections

and

taken together suggest that

  1. the command
    cryosparcw connect was run with the
    --worker lion parameter
  2. and that lion and lion.biochem.ubc.ca refer to the same computer

If both are true, you may try the following

  1. preserve the output of the command:
    cryosparcm cli "get_scheduler_targets()"
    for future reference
  2. remove the target record for lion:
    cryosparcm cli "remove_scheduler_target_node('lion')"
  3. rerun, on the lion computer as cryosparc_user, the original cryosparcw connect command except that you replace
    --worker lion with
    --worker lion.biochem.ubc.ca

Does this help?

3

Thank you so much for the quick response and stepwise solution. We were able to resolve the issue by reinstalling cryoSPARC linked to a new database within our workstation.