The installation for master failed

Install, Configure and Update
1

previous labmate installed the cryosparc and he already left. I deleted the old installation folder and try to install the cryosparc on my own account. the installstion for worker is successfull but not the master. error message suggests license ID mismatch but i checked the license ID, they are exactly same. I am confused.
Starting cryoSPARC…

Starting cryoSPARC System master process…
CryoSPARC is already running.
If you would like to restart, use cryosparcm restart

Creating the initial cryoSPARC user…

Creating user aaaa with email: aaaa and name: aaaa
Error for “create_user” with params (‘initial’, ‘aaaaa’, ‘aaaaa’, ‘aaaa’, ‘aaaa’, ‘aaaa’):
ServerError: Authentication failed - License-ID mismatch.
Please ensure cryosparc_master/config.sh and cryoparc_worker/config.sh have the same CRYOSPARC_LICENSE_ID entry
or CRYOSPARC_LICENSE_ID is set correctly in the current environment.
See CryoSPARC Architecture and System Requirements - CryoSPARC Guide for more details.

2

What output does the following command produce:

cryosparcm licensestatus
3

Thank you for your reply. I got it fixed. now it is working well.

4

What was the fix, for future reference?

5

I deleted the old supervisor sock file and rerun installation command.

1 Like
6

Thanks @zcp for posting your solution.
For future visitors: before deleting a supervisor sock file, always first ensure that there is no supervisord process running that relies on that socket file. For example

ps -eo user,pid,cmd | grep supervisor
1 Like
7