Dear Cryosparc users and developers,
I appreciate your efforts for structural biology fields,
I got error like this;
[cs@lsb hpclab]$ cryosparcm restart
CryoSPARC is not already running.
If you would like to restart, use cryosparcm restart
Starting cryoSPARC System master process…
CryoSPARC is not already running.
database: ERROR (spawn error)
Could you help me to solve this error?
Best wishes,
Si Hoon
I would like to show my status;
[cs@lsb hpclab]$ cryosparcm status
----------------------------------------------------------------------------
CryoSPARC System master node installed at
/home/cs/cryosparc/cryosparc_master
Current cryoSPARC version: v3.2.0+210831
----------------------------------------------------------------------------
CryoSPARC process status:
app STOPPED Not started
app_dev STOPPED Not started
command_core STOPPED Not started
command_rtp STOPPED Not started
command_vis STOPPED Not started
database FATAL Exited too quickly (process log may have details)
liveapp STOPPED Not started
liveapp_dev STOPPED Not started
webapp STOPPED Not started
webapp_dev STOPPED Not started
----------------------------------------------------------------------------
WARNING: Could NOT verify active license "xxxxxxxxxxxxxx"
License validation results:
\u2713 CRYOSPARC_LICENSE_ID environment variable is set
\u2713 License has correct format
\u2713 Insecure mode is disabled
\u2713 License server set to "https://get.cryosparc.com"
\u2715 Connection to license server FAILED
While verifying the license, CryoSPARC encountered HTTPSConnectionPool(host='get.cryosparc.com', port=443): Max retries exceeded with url: /checklicenseexists/xxxxxxxxxxxxxx (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x2b0329db4950>: Failed to establish a new connection: [Errno -2] Name or service not known'))
----------------------------------------------------------------------------
global config variables:
export CRYOSPARC_LICENSE_ID="xxxxxxxxxxxxxx"
export CRYOSPARC_MASTER_HOSTNAME="lsb"
export CRYOSPARC_DB_PATH="/home/cs/cryosparc/cryosparc_database"
export CRYOSPARC_BASE_PORT=39000
Welcome to the forum @shpark .
Does the output of
cryosparcm log database
indicate a cause of the problem?