Hi all,
I get this error when trying to start the master process. Any ideas?
cryosparcm start
Starting cryoSPARC System master process…
CryoSPARC is not already running.
database: started
command_core: started
The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.
command_vis: started
command_proxy: started
webapp: started
Hey @suzannescott,
Can you try running a restart command?
cryosparcm restart
This error can show up when the database isn’t actually fully started but gets a request from command_core to initialize the db engine.
Hi @stephan ,
Unfortunatley this doesn’t seem to work either - I get the same error. I also tried restarting the computer but that didn’t seem to make any difference.
Cheers,
Suzanne
Hi @suzannescott,
Are there any errors when you inspect the logs via cryosparcm log command_core ?
- Suhail
Hi @sdawood
Yes, there is an error:
COMMAND CORE STARTED === 2018-10-15 11:28:43.399352 ==========================
*** BG WORKER START
[2018-10-15 11:28:43,893] ERROR in app: Exception on /startup [GET]
Traceback (most recent call last):
File “/cryosparc_path/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/flask/app.py”, line 1982, in wsgi_app
response = self.full_dispatch_request()
File “/cryosparc_path/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/flask/app.py”, line 1614, in full_dispatch_request
rv = self.handle_user_exception(e)
File “/cryosparc_path/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/flask/app.py”, line 1517, in handle_user_exception
reraise(exc_type, exc_value, tb)
File “/cryosparc_path/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/flask/app.py”, line 1612, in full_dispatch_request
rv = self.dispatch_request()
File “/cryosparc_path/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/flask/app.py”, line 1598, in dispatch_request
return self.view_functionsrule.endpoint
File “cryosparc2_command/command_core/init.py”, line 241, in startup
mongo.db[‘users’].update_one({’_id’:user[’_id’]}, {’$set’ : {‘name’: user[‘emails’][0][‘address’].strip().split(’@’)[0] }})
KeyError: ‘emails’
*** LINK WORKER START