Refinement crash with GLIBC error

Troubleshooting
1

Hi,
After re-update cryosparc to 3.1, the refinement still has GLIBC error. The patch motion job is working fine.
Zhenyu

Screen Shot 2021-02-01 at 22.46.28
Screen Shot 2021-02-01 at 22.46.282090×980 390 KB

2

Hi @zhenyu_tan,

Can you recap the steps you did to get to this point?

3

Hi,
I just did the normal NU-refinement(new) with minimizing scale on. Then it will give the error.

Screen Shot 2021-02-03 at 10.48.17
Screen Shot 2021-02-03 at 10.48.171960×1474 237 KB

Screen Shot 2021-02-03 at 10.50.38
Screen Shot 2021-02-03 at 10.50.381960×1474 480 KB

our gpu cluster OS is Red Hat Enterprise Linux v. 7.9. Thanks
zhenyu

4

Hi @zhenyu_tan,

When did you update to cryoSPARC v3.1? When did you re-update?

5

we update to 3.1 when it got released and re-updated yesterday. The job still not running

6

Hi @zhenyu_tan,

Is it possible that the worker update failed to complete successfully?

Can you navigate to cryosparc{2}_worker and run the following:
./bin/cryosparcw update --override

7

Hi
Our IT people resolve the issue. Seems that we did not update completely. it is running now. Thanks

8

Thanks for the update @zhenyu_tan!