NU-Refine: Job is unresponsive - no heartbeat received in 180 seconds

Troubleshooting
1

Hello users, I hope you can help me. I´m trying to run NU refine (cryosparc v 4.7.1) with the Symmetry relaxation method and always stop with the same error: Job is unresponsive - no heartbeat received in 180 seconds.

Thanks

Marisa

2

@maria2177 Please can you post the outputs of these commands

csprojectid=P99 # replace with actual project ID
csjobid=J199 # replace with actual nu-refine job id
cryosparcm joblog $csprojectid $csjobid | tail -n 40
cryosparcm eventlog $csprojectid $csjobid | tail -n 40
cryosparcm cli "get_job('$csprojectid', '$csjobid', 'job_type', 'version', 'instance_information', 'params_spec', 'status')"