License not valid

malikr021 · December 12, 2018, 3:17pm

Hi,

I have been using the old cryosparc version (v0.6.5). I was running jobs until yesterday and today I tried to start a job and got this error that the license is not valid. Can you please tell me how to fix this?
Thanks a lot!

stephan · December 12, 2018, 3:32pm

Hi @malikr021,

Is it possible if you can attach the error you received?

malikr021 · December 12, 2018, 4:06pm

It just gives this when I start the job-

Launched job 4AFoSFHtfAqz64X6M
License is not valid

Thank you!

nis_it · December 12, 2018, 6:35pm

Seeing the same issue here also:

Launched job ojKqfKTXmgbJtKxH8
License is not valid

bowman · December 12, 2018, 7:02pm

I’m seeing the same problem for two separate instances running here as well (as of this morning).

stephan · December 12, 2018, 7:41pm

Thank you for letting us know! We are looking into this now.

lkenner · December 12, 2018, 8:33pm

We are having the same issue with the old cryosparc.

Launched job J4eyRYheTza8vpJQd

License is not valid

sdawood · December 12, 2018, 10:13pm

Hi everyone,

We have resolved the issue on our end. You should be able to run cryoSPARC v0 normally.

Sorry for the inconvenience!

- Suhail