License error, cannot kill process

Seeing the error "Token is invalid. Another cryoSPARC instance is running with the same license ID.” Ive been trying to restart the crypsparc.

"CryoSPARC is running.
Stopping cryosparc
database: stopped
Shut down
Starting cryoSPARC System master process…
CryoSPARC is not already running.
database: started
command_core: ERROR (spawn error)”

And

"cryosparcm process status:

app STOPPED Not started
app_dev STOPPED Not started
command_core FATAL Exited too quickly (process log may have details)
command_proxy STOPPED Not started
command_rtp STOPPED Not started
command_vis STOPPED Not started
database RUNNING pid 24048, uptime 0:02:42
watchdog_dev STOPPED Not started
webapp STOPPED Not started
webapp_dev STOPPED Not started"

I was following instructions on Cryosparc Guide

"cryosparcm stop”
"ps -ax | grep cryosparc”

Then processes associated with cryoSPARC appeared

"cryosparc_user@neptune:~$ ps -ax | grep cryosparc
1235 ? Ss 58:24 /opt/em/cryosparc/anaconda2/bin/python /opt/em/cryosparc/anaconda2/bin/supervisord -c supervisord.conf
1247 ? Sl 1695:22 mongod --dbpath /opt/em/cryosparc/run/db --port 38001 --oplogSize 64 --replSet meteor --nojournal
24974 ? Ss 0:00 sshd: cryosparc_user [priv]
25003 ? S 0:00 sshd: cryosparc_user@pts/18
25135 pts/18 S+ 0:00 grep cryosparc

But I was unable to use the “kill" or “killall” command as it suggested “operation not permitted”.

and currently when I was trying to connect to localhost 39000 it appears
"channel 2: open failed: connect failed: Connection refused
channel 2: open failed: connect failed: Connection refused
channel 2: open failed: connect failed: Connection refused”

Thank you for the help!