Hi,
I have recently installed cryosparc in CentOS7. All the installation step were successful, and complete but as I am opening the web page the job builder area is blank and does not show any job. Kindly suggest how to fix the problem.
Sonam Sharma
Hi,
I have recently installed cryosparc in CentOS7. All the installation step were successful, and complete but as I am opening the web page the job builder area is blank and does not show any job. Kindly suggest how to fix the problem.
Welcome to the forum @Sonam .
Please can record Console and Network browser debugging information. When recording the Network har file, please
- Reload the UI page
- Click on the Details, then again on the Builder button of the side bar on the right and note down whether the Details and Builder tabs loaded, or not.
Please email us the compressed console.log and network har files and notes, along with a link to this forum topic. I will send you a direct message with the email address.
Hi
I have get the same issue and send the file to xxx@xxx.xxx. Looking forward to hear from you.
thanks
xj
Hi, I also have the same issue, could you please help? Thank you ~
Welcome to the forum @zhangrj. What type and version of web browser do you use? Does the problem persist if you use the browser’s latest version?
Thank you for your response. @wtempel I use Mozilla Firefox 68.10.0esr. I tried to update the browser but it shows that is the newest version I can use. Here is the error showing in the console:
CryoSPARC index.8e59722a.js:1:2613
SyntaxError: invalid identity escape in regular expression 5 purify.es.5cdb46dc.js:1:2
Firefox 68esr is over 2 years old?
(x86-64) Linux builds of Firefox ESR can be downloaded directly from Mozilla. Latest is ESR is 140… can you try that?
(Or the Mozilla FTP server…: Directory Listing: /pub/firefox/releases/140.0esr/ )
Thank you for your suggestion. I will try that. I will update the status later.