I’ve tried re-installing multiple times. During startup I see the following:
CryoSPARC is not already running.
database: started
command_core: started
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN">
<title>500 Internal Server Error</title>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.</p>
command_vis: started
command_proxy: started
webapp: started
status shows the following:
CryoSPARC System master node installed at
/n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master
Current cryoSPARC version: v2.15.0
----------------------------------------------------------------------------
cryosparcm process status:
app STOPPED Not started
app_dev STOPPED Not started
command_core RUNNING pid 67916, uptime 0:03:46
command_proxy RUNNING pid 67938, uptime 0:03:42
command_rtp STOPPED Not started
command_vis RUNNING pid 70698, uptime 0:00:04
database RUNNING pid 67856, uptime 0:03:49
watchdog_dev STOPPED Not started
webapp RUNNING pid 70734, uptime 0:00:01
webapp_dev STOPPED Not started
----------------------------------------------------------------------------
global config variables:
export CRYOSPARC_LICENSE_ID="XXX"
export CRYOSPARC_MASTER_HOSTNAME="XXX"
export CRYOSPARC_DB_PATH="XXX"
export CRYOSPARC_BASE_PORT=8601
export CRYOSPARC_DEVELOP=false
export CRYOSPARC_INSECURE=false
export CRYOSPARC_CLICK_WRAP=true
export CRYOSPARC_FORCE_HOSTNAME=true
cryosparcm log command_core shows the following:
-----------------------------------------------------
Traceback (most recent call last):
File "cryosparc2_command/command_core/__init__.py", line 200, in background_worker
concurrent_job_monitor()
File "cryosparc2_command/command_core/__init__.py", line 1527, in concurrent_job_monitor
current_concurrent_licenses_deque.append(get_num_active_licenses())
File "cryosparc2_command/command_core/__init__.py", line 124, in wrapper
raise e
OperationFailure: node is not in primary or recovering state
Traceback (most recent call last):
File "cryosparc2_command/command_core/__init__.py", line 205, in background_worker
heartbeat_manager()
File "cryosparc2_command/command_core/__init__.py", line 1571, in heartbeat_manager
active_jobs = get_active_licenses()
File "cryosparc2_command/command_core/__init__.py", line 1536, in get_active_licenses
for j in jobs_running:
File "/n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/cursor.py", line 1114, in next
if len(self.__data) or self._refresh():
File "/n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/cursor.py", line 1036, in _refresh
self.__collation))
File "/n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/cursor.py", line 928, in __send_message
helpers._check_command_response(doc['data'][0])
File "/n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/pymongo/helpers.py", line 210, in _check_command_response
raise OperationFailure(msg % errmsg, code, response)
OperationFailure: node is not in primary or recovering state
****** Concurrent job monitor failed ****
****** Instance heartbeat failed ****
cryosparcm log webapp
MongoError: not master and slaveOk=false
at Function.MongoError.create (/n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/error.js:31:11)
at queryCallback (/n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/cursor.js:212:36)
at /n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:469:18
at _combinedTickCallback (internal/process/next_tick.js:131:7)
at process._tickDomainCallback (internal/process/next_tick.js:218:9)
/n/www/cryosparc-moazed.rc.hms.harvard.edu/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/node_modules/fibers/future.js:313
throw(ex);
I have tried the following:
- Reinstalling from scratch
- cryosparcm update
- cryosparcm forcedeps
I’m working on automating installing Cryosparc on a cluster for Lab and is it possible that I’ve hit some license restrictions as I’ve probably reinstalled the app 10 or 20 times. 
Kind regards
– Mick