Images not loading into the crysparc project pages


We are running Ubuntu 18.04.5 LTS

Current cryoSPARC version: v2.15.0

The images summarizing the jobs do not load into the webpage.

Sincerely, Phil Baldwin/ Salk/La Jolla , CA

Hi @prbprb2,

Apologies for the delayed response. Is this issue still occurring? If so, as soon as you encounter workspaces with missing images, please run the following terminal command:

cryosparcm log command_core
cryosparcm log webapp

This will help us determine what the source of the problem could be.


Hello, I am encountering this problem as well. Any updates on how to fix it?

Welcome to the forum @ZTBioPhysics.
Which CryoSPARC version are you using?

Hello. I am using v3.3.2

Please can you email us the following information:

  1. compressed copies of
    • cryosparc_master/run/command_core.log
    • cryosparc_master/run/webapp.log
  2. web browser debugging information as described in the guide