Please can you
- let us know the CryoSPARC version and patch
- email us the tgz file created by the command
I will let you know the e-mail address in a direct message.
the cryosparc version is v4.1.2. sorry I do not know how to check the patch.
I repeated the job again today, then created the tgz file with the command.
can you tell me your email so that I can sent you the file.
Thanks. the problem was solved.