Error in database reading

Troubleshooting
1

Hello,
I am using the cryosparc for last couple of months and it working very well. Yesterday, I restarted my desktop and when I restarted the cryosparc, got following error during starting of it . It cannot recognize the login information anymore.
When I copy and paste the weblink, it ask me to create a account. What might be the issue?

[cryosparc_user@c108935]$ cryosparcm start
Starting cryoSPARC System master process…
CryoSPARC is not already running.
database: ERROR (spawn error)
command_core: ERROR (spawn error)
cryosparc command core startup complete.
command_vis: started
command_proxy: ERROR (spawn error)
webapp: ERROR (spawn error)

CryoSPARC master started.
From this machine, access cryoSPARC at
http://localhost:39000

From other machines on the network, access cryoSPARC at
http://c108935.dhcp.hwi.buffalo.edu:39000

Thank you

Gaya

2

Hello,

You can’t log in because the database is showing an error.

I’m afraid it’s damaged. There are several posts about this issue (Database: ERROR (spawn error) but not a quick solution.

If you rebooted recently, check the status of your database service. It may be it’s not running. Then try cryosparcm stop; cryosparcm start to stop the instance properly and start everything again.

Good luck with this…
Juan

3

I have not rebooted the system, but I tried to stop and start the cryosparcm, did not solve the problem.