Cryosparc v2.4 failed to import mrc or mrcs files

Dear all:

After installing the cryosparc v2.4 in Centos7 system on my workstation as a single workstation by applying the standalone option, the jobs were queued immediately when I tried to import mrc or mrcs files. I encountered the following content in the command_core.log file:

Setting parameter J12.blob_paths with value /home/cryosparc_user/data/P1/micrographs/.mrcs of type <type ‘str’>
6 -1 [u’’, u’home’, u’cryosparc_user’, u’data’, u’P1’, u’micrographs’, u’*.mrcs’]
Indexing /home/cryosparc_user/data/P1/micrographs/
.mrcs ----
Base path: /home/cryosparc_user/data/P1/micrographs
Indexing /home/cryosparc_user/data/P1/micrographs/ ----
Base path: /home/cryosparc_user/data/P1/micrographs/
gainref_path path
Setting parameter J12.gainref_path with value /home/cryosparc_user/data/P1/micrographs/ of type <type ‘str’>
failed to connect link
psize_A number
Setting parameter J12.psize_A with value 1.25 of type <type ‘float’>
accel_kv number
Setting parameter J12.accel_kv with value 200 of type <type ‘int’>
cs_mm number
Setting parameter J12.cs_mm with value 2.4 of type <type ‘float’>
total_dose_e_per_A2 number
Setting parameter J12.total_dose_e_per_A2 with value 60 of type <type ‘int’>
failed to connect link

I also checked the environment variables:

global config variables:

export CRYOSPARC_LICENSE_ID=“sorry i can not tell you”
export CRYOSPARC_DB_PATH="/home/cryosparc_user/software/cryosparc/cryosparc2_database"

Could someone kindly help me to figure out why? Thanks in advance for your help!

Hi @cb7877,

Is is possible if you can double check if your network configuration allows access to sites outside of the network?
Also, are you reaching the application via localhost:39000 or hostname:39000?