Cryosparc tools connection +3 timeout

Install, Configure and Update
1

Dear Cryosparc Team,

I have a problem connection cryosparc tools to our server.

I’m using baseport 38000.

I first checked if the firewall ports are open.
firewall-cmd --list-ports

38000/tcp 38001/tcp 38002/tcp 38003/tcp 38004/tcp 38005/tcp 38006/tcp 38007/tcp 38008/tcp 38009/tcp 38010/tcp 39000/tcp 39001/tcp 39002/tcp 39003/tcp 39004/tcp 39005/tcp 39006/tcp 39007/tcp 39008/tcp 39009/tcp 39010/tcp

So 38003 seems to be open.

The I checked with curl from annother machine.
curl brcryosparc:38002
Hello World from cryosparc command core.

curl brcryosparc:38003 # is stuck
But the cryosparc server is running fine.
Cryosparc tools gives the following Error:

/4.6.2/conda3/lib/python3.12/site-packages/cryosparc/command.py:135: UserWarning: *** CommandClient: command (http://brcryosparc:38003/api) did not reply within timeout of 300 seconds, attempt 1 of 3
…
raise CommandError(error_reason, url=url, code=code, data=resdata)

cryosparc.errors.CommandError: *** (http://brcryosparc:38003/api, code 500) Timeout Error

Do you have an Idea what I could do to fix the problem ?

best

Florian

2

@fbeck If this error occurred in CryoSPARC version less than 4.7, please can you try whether the problem persists after updates