Cryosparc not starting cleanly

Troubleshooting
1

After trying to start cryosparc my terminal hangs after starting the command core. If I look at the output for the cryosparcm status

CryoSPARC System master node installed at
/ssd/cryosparc2/cryosparc2_master
Current cryoSPARC version: v2.11.0

cryosparcm process status:

app STOPPED Not started
app_dev STOPPED Not started
command_core RUNNING pid 27045, uptime 0:02:29
command_proxy STOPPED Not started
command_rtp STOPPED Not started
command_vis STOPPED Not started
database RUNNING pid 26953, uptime 0:02:32
watchdog_dev STOPPED Not started
webapp STOPPED Not started
webapp_dev STOPPED Not started

global config variables:

export CRYOSPARC_LICENSE_ID=“XXX”
export CRYOSPARC_MASTER_HOSTNAME=“jklinux9.qb3.berkeley.edu”
export CRYOSPARC_DB_PATH=“/ssd/cryosparc2/cryosparc2_database”
export CRYOSPARC_BASE_PORT=39000
export CRYOSPARC_DEVELOP=false
export CRYOSPARC_INSECURE=false

If I try restart, hangs in the same place.

jklinux9:/ssd/cryosparc2/cryosparc2_master/bin> ./cryosparcm restart
CryoSPARC is running.
Stopping cryosparc.
command_core: stopped
database: stopped
Shut down
Starting cryoSPARC System master process…
CryoSPARC is not already running.
database: started
command_core: started

2

To check for some common causes of a failed CryoSPARC startup, you may want to run these commands on the CryoSPARC master host (and post their outputs):

ps -eo user,pid,ppid,start,command | grep -e cryosparc[2_] -e mongo
ls -l /tmp/cryosparc*sock /tmp/mongo*sock
cryosparcm log command_core | tail -n 10
host jklinux9.qb3.berkeley.edu
curl 127.0.0.1:39001
curl jklinux9.qb3.berkeley.edu:39001
sudo ss -anp | grep "3900[1-6]" | sed "s/\s\+/ /g"