Cryosparc error when updating to 4.1

Install, Configure and Update
1

Dear CS team,

I updated CS from 4.0 to 4.1 and I am getting a different error than everyone else

[upiv@ciri~]$ cryosparcm restart
CryoSPARC is running.
Stopping cryoSPARC 
Shut down
Starting cryoSPARC System master process..
CryoSPARC is not already running.
configuring database
Traceback (most recent call last):
  File "<string>", line 1, in <module>
  File "/opt/cryosparc/cryosparc_master/cryosparc_compute/database_management.py", line 41, in configure_mongo
    initializeReplicaSet()
  File "/opt/cryosparc/cryosparc_master/cryosparc_compute/database_management.py", line 83, in initializeReplicaSet
    admin_db.command(({'serverStatus': 1}))
  File "/opt/cryosparc/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.7/site-packages/pymongo/database.py", line 761, in command
    codec_options, session=session, **kwargs)
  File "/opt/cryosparc/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.7/site-packages/pymongo/database.py", line 652, in _command
    client=self.__client)
  File "/opt/cryosparc/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.7/site-packages/pymongo/pool.py", line 721, in command
    exhaust_allowed=exhaust_allowed)
  File "/opt/cryosparc/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.7/site-packages/pymongo/network.py", line 163, in command
    parse_write_concern_error=parse_write_concern_error)
  File "/opt/cryosparc/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.7/site-packages/pymongo/helpers.py", line 167, in _check_command_response
    raise OperationFailure(errmsg, code, response, max_wire_version)
pymongo.errors.OperationFailure: there are no users authenticated, full error: {'operationTime': Timestamp(1671277861, 1), 'ok': 0.0, 'errmsg': 'there are no users authenticated', 'code': 13, 'codeName': 'Unauthorized', '$clusterTime': {'clusterTime': Timestamp(1671277861, 1), 'signature': {'hash': b'\xba_\xf5\x8e\xd4\xaae\x03\x96_N\xb2*r\xbd\xd5:X\xb2)', 'keyId': 7152883163763572737}}}

I have deactivated conda environments and restarted the machine, but no luck. I also checked the cache files and license and everything seems to be okay.

Thank you very much for your help.

Regards
David

2

Another user observed

Please can you post the output of (replace the QUERY_PORT value as needed. 39001 assumes you connect to the CryoSPARC GUI via port 39000.):

cryosparcm stop
ps axuww | grep -e cryosparc -e mongo
ls -l /tmp/*sock
QUERY_PORT=39001
ss -lp "( dport = :$QPORT or sport = :$QPORT )"

If the ps and ls command display no processes or files, respectively, you may also try
cryosparcm start and post the output.