Hello, we are running cryosparc v3.3.2 on HPC clusters as the single node mode. The installation was achieved by developing cryosparc into a singularity container. Previously, everything works well. In June, our cluster had one maintenance by updating some applications, such as Nvidia driver, singularity to appatainer, and etc. After the maintenance, cryosparc does not work. The issue is Firefox cannot render the page, so there is no login page. I ran cryosparcm status and cryosparcm env, below is the output:
CryoSPARC process status:
app RUNNING pid 42084, uptime 0:01:37
app_dev STOPPED Not started
command_core RUNNING pid 41986, uptime 0:01:45
command_rtp RUNNING pid 42017, uptime 0:01:42
command_vis RUNNING pid 42011, uptime 0:01:43
database RUNNING pid 41867, uptime 0:01:48
liveapp STOPPED Not started
liveapp_dev STOPPED Not started
webapp RUNNING pid 42057, uptime 0:01:38
webapp_dev STOPPED Not started
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License is valid
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global config variables:
export CRYOSPARC_LICENSE_ID=$(cat /cryosparc_license/license_id)
export CRYOSPARC_MASTER_HOSTNAME=$(hostname)
export CRYOSPARC_DB_PATH="/cryosparc_database"
export CRYOSPARC_BASE_PORT=39000
export CRYOSPARC_DEVELOP=false
export CRYOSPARC_INSECURE=true
export CRYOSPARC_CLICK_WRAP=true
CRYOSPARC_FORCE_USER=true
In command_core.log, I also noticed this error:
2023-07-11 14:54:26,562 COMMAND.CORE run WARNING | Failed to connect link: HTTP Error 502: Bad Gateway
2023-07-11 14:55:29,678 COMMAND.CORE heartbeat_manager ERROR | HTTPSConnectionPool(host='get.cryosparc.com', port=443): Max retr
ies exceeded with url: /heartbeat/XXXXXXXXXX%20 (Caused by SSLError(OSError(107, 'Transport endpoint is not connecte
d')))
I hope you can give me some instructions how to troubleshooting and how to fix the issue.
Thank you,
Best,
Yucheng
