Please can you post the outputs of these commands:
ps -eo user:12,pid,ppid,start,command | grep -e cryosparc_ -e mongo
ls -l /tmp/cryosparc*.sock /tmp/mongo*.sock
cryosparcm log supervisord | tail -n 40
cryosparcm log app | tail -n 40
cryosparcm log app_api | tail -n 40
cryosparcm log command_core | tail -n 40
cryosparcm log database | tail -n 40
Are users attempting to connect via a URL of the general form
http://cryosparc.master.server:port_number (why)?