Cryo webpage not loading after giving login information

Install, Configure and Update
1

Dear Cryosparc Team,

I have done a user based installation in HPC. Everything successfully installed and web page launched but after giving login information progress bar moving for ever. cryosparcm status shows app_api as ‘starting’ instead of ‘running’. Everytime I try to open webpage and login the status of app_api changes from ‘running’ to ‘starting’ and unable to successfully login.

Regard,
Aparna

2

Please can you post the outputs of these commands:

ps -eo user:12,pid,ppid,start,command | grep -e cryosparc_ -e mongo
ls -l /tmp/cryosparc*.sock /tmp/mongo*.sock
cryosparcm log supervisord | tail -n 40 
cryosparcm log app | tail -n 40 
cryosparcm log app_api | tail -n 40 
cryosparcm log command_core | tail -n 40 
cryosparcm log database | tail -n 40

Are users attempting to connect via a URL of the general form
http://cryosparc.master.server:port_number (why)?

3

Dear Cryosparc Team,

Thank you for your prompt response! Sorry for my late response! I could resolve my issue on my own.

Regards,
Aparna

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