Could not find local license file

open

#1

Error connecting to cryoSPARC license server. Checking local license file. Could not find local license file. Please re-establish your connection to the license servers.
When I opened the project and imported the data images but it is showing the above error. What should I do now.


#2

Hi @AfsarKhan,

Can you please tell us the version of cryoSPARC you are running? Can you also confirm if the master node has internet access?


#3
----------------------------------------------------------------------------
CryoSPARC System master node installed at
/home/cryosparc_user/software/cryosparc/cryosparc2_master
Current cryoSPARC version: v2.12.4
----------------------------------------------------------------------------

cryosparcm process status:

app                              STOPPED   Not started
app_dev                          STOPPED   Not started
command_core                     RUNNING   pid 99487, uptime 3 days, 1:18:17
command_proxy                    RUNNING   pid 99513, uptime 3 days, 1:18:13
command_rtp                      STOPPED   Not started
command_vis                      RUNNING   pid 31114, uptime 0:00:03
database                         RUNNING   pid 99410, uptime 3 days, 1:18:19
watchdog_dev                     STOPPED   Not started
webapp                           RUNNING   pid 99517, uptime 3 days, 1:18:11

webapp_dev                       STOPPED   Not started

We got this result.

And Internet is accessible to the system because we installed the cryoSPARC in standalone system.


#5

Sir, We are still waiting for your response.
Please help us to sort out the problem.
Thank you


#6

Hi @AfsarKhan,

If you log into the machine via ssh, and do

curl https://get.cryosparc.com

you should get a response that says:

{“message”:“Missing Authentication Token”}

This indicates that you are connected to the internet and can access our license servers. Any other output/error indicates something is wrong with the network.