Could not acquire hardware ID

Install, Configure and Update
1

Hi,
When I try to launch the example_datasets, I receive the error, "
Launched job oMvWKdKRSJAR2yETn
Could not acquire hardware ID.
"
I guess the path of the installation is wrong, but I can’t solve it.
The following is the error,

2017-02-19 19-45-46屏幕截图.png1156×602 19.3 KB

2

Hi,

Which OS are you running cryoSPARC on? Please ensure ifconfig is installed:

which ifconfig
ifconfig

If it isn’t installed, please install it and then restart cryoSPARC:
cryosparc stop
cryosparc start

3

Thanks for your replying.
The cryosparc is installed in Ubuntu 16.04 and the ifconfig is installed. But the problem is still unsolved.

4

Can you run ifconfig on your machine and report the output (you may want to remove any IP addresses)

5