Changing License fails, cryosparc breaks

Install, Configure and Update
1

I’m trying to change the license associated to my instance but it fails. I do this by changing the license key in both the cryosparc master and worker directories config.sh file. I’ve tried two other valid licenses that we have available to us and only the one i installed with originally works. Otherwise i get an ‘authenticaion failed’ page in my browser. When i check license status on the CLI, I get the following, showing that it is running, but something is failing:

[user@ip-10-3- cryosparc_master]$ cryosparcm start

Starting CryoSPARC System master process…

CryoSPARC is not already running.

configuring database…

configuration complete

database: started

database OK

command_core: started

command_core connection succeeded

[user@ip-10-3-28 cryosparc_master]$ cryosparcm licensestatus

An error ocurred while checking license status

2

Welcome to the forum @juanperin .
To change the license ID of a CryoSPARC instance:

  1. ensure no jobs are running
  2. update the CRYOSPARC_LICENSE_ID definitions in cryosparc_master/config.sh and cryosparc_worker/config.sh, respectively.
  3. run the command
    cryosparcm cli "set_config_var('license_recent', None)"
  4. restart CryoSPARC

Please can you email us the tgz file created by the command
cryosparcm snaplogs
I will let you know the email address via direct message.