Can't connect to web service

Install, Configure and Update
1

I’ve installed cryoSPARC, started it up, but when I connect to the web server I’m seeing a blank page. It does load, the tab shows the name cryoSPARC with the logo, but the page is blank. This happens even if I use a browser on the same system its running on and I’ve ruled out the firewall.

Status shows its running:
[cryosparc_user@login02 config_files]$ cryosparcm status

CryoSPARC System master node installed at
/home/cryosparc_user/cryosparc2_master
Current cryoSPARC version: v2.1.0

cryosparcm process status:

command_core RUNNING pid 18328, uptime 3:19:55
command_proxy RUNNING pid 18401, uptime 3:19:40
command_vis RUNNING pid 18392, uptime 3:19:44
database RUNNING pid 18241, uptime 3:20:02
watchdog_dev STOPPED Not started
webapp RUNNING pid 18405, uptime 3:19:37
webapp_dev STOPPED Not started

global config variables:

export CRYOSPARC_LICENSE_ID=“3557a562-b5fd-11e8-b46f-47917e63cf05”
export CRYOSPARC_MASTER_HOSTNAME=“login02”
export CRYOSPARC_DB_PATH="/home/cryosparc_user/cryosparc_database"
export CRYOSPARC_BASE_PORT=39000
export CRYOSPARC_DEVELOP=false
export CRYOSPARC_INSECURE=false

The browser shows the error:
Couldn’t get database handle: TypeError: PlacesUtils.history is undefined
Query failed: [Exception… “Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]” nsresult: “0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)” location: “JS frame :: resource://gre/modules/PlacesUtils.jsm :: <TOP_LEVEL> :: line 1996” data: no]

If I use wget I can verify I’m getting some data returned to me:

[cryosparc_user@login02 config_files]$ wget http://login02.cluster:39000

[cryosparc_user@login02 config_files]$ more index.html

cryoSPARC v2

The log from the webapp shows:

[cryosparc_user@login02 config_files]$ cryosparcm log webapp
at Socket.emit (events.js:211:7)
at addChunk (_stream_readable.js:263:12)
at readableAddChunk (_stream_readable.js:250:11)
at Socket.Readable.push (_stream_readable.js:208:10)
at TCP.onread (net.js:594:20)
Exception in setInterval callback: TypeError: Cannot read property ‘socketTimeout’ of null
at Connection.messageHandler (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:410:17)
at Socket. (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/connection.js:333:22)
at emitOne (events.js:116:13)
at Socket.emit (events.js:211:7)
at addChunk (_stream_readable.js:263:12)
at readableAddChunk (_stream_readable.js:250:11)
at Socket.Readable.push (_stream_readable.js:208:10)
at TCP.onread (net.js:594:20)
Exception in setInterval callback: TypeError: Cannot read property ‘socketTimeout’ of null
at Connection.messageHandler (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:410:17)
at Socket. (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/connection.js:333:22)
at emitOne (events.js:116:13)
at Socket.emit (events.js:211:7)
at addChunk (_stream_readable.js:263:12)
at readableAddChunk (_stream_readable.js:250:11)
at Socket.Readable.push (_stream_readable.js:208:10)
at TCP.onread (net.js:594:20)
Exception in setInterval callback: TypeError: Cannot read property ‘socketTimeout’ of null
at Connection.messageHandler (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:410:17)
at Socket. (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/connection.js:333:22)
at emitOne (events.js:116:13)
at Socket.emit (events.js:211:7)
at addChunk (_stream_readable.js:263:12)
at readableAddChunk (_stream_readable.js:250:11)
at Socket.Readable.push (_stream_readable.js:208:10)
at TCP.onread (net.js:594:20)
Exception in setInterval callback: TypeError: Cannot read property ‘socketTimeout’ of null
at Connection.messageHandler (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:410:17)
at Socket. (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/connection.js:333:22)
at emitOne (events.js:116:13)
at Socket.emit (events.js:211:7)
at addChunk (_stream_readable.js:263:12)
at readableAddChunk (_stream_readable.js:250:11)
at Socket.Readable.push (_stream_readable.js:208:10)
at TCP.onread (net.js:594:20)
Exception in setInterval callback: TypeError: Cannot read property ‘socketTimeout’ of null
at Connection.messageHandler (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:410:17)
at Socket. (/home/cryosparc_user/cryosparc2_master/cryosparc2_webapp/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/connection.js:333:22)
at emitOne (events.js:116:13)
at Socket.emit (events.js:211:7)
at addChunk (_stream_readable.js:263:12)
at readableAddChunk (_stream_readable.js:250:11)
at Socket.Readable.push (_stream_readable.js:208:10)
at TCP.onread (net.js:594:20)
Exception in setInterval callback: TypeError: Cannot read property ‘socketTimeout’ of null
…

Any help is appreciated. Let me know if I can provide any other info.

2

Sorry, just reading the post I see where it cut off the HTML I posted from the index.html. Here’s the body:

script type=“text/javascript”>meteor_runtime_config = JSON.parse(decodeUR
IComponent("%7B%22meteorRelease%22%3A%22METEOR%401.6.1.3%22%2C%22meteorEnv%22%3A
%7B%22NODE_ENV%22%3A%22production%22%2C%22TEST_METADATA%22%3A%22%7B%7D%22%7D%2C%
22PUBLIC_SETTINGS%22%3A%7B%7D%2C%22ROOT_URL%22%3A%22http%3A%2F%2Flogin02%3A39000
%22%2C%22ROOT_URL_PATH_PREFIX%22%3A%22%22%2C%22appId%22%3A%2216be20efyo0qb53r01o
%22%2C%22autoupdateVersion%22%3A%224b5d6e3a775c4c6339e6a9097fa2cdc0ae3858c8%22%2
C%22autoupdateVersionRefreshable%22%3A%22b592b1c7722bc28a1eada73f99f59b796f3aba7
7%22%2C%22autoupdateVersionCordova%22%3A%22none%22%7D"))

script type=“text/javascript” src="/2aeb6d47fa7599d5160ddeba71a39f1f0c04921b.
js?meteor_js_resource=true">

3

Hi, mtobias! Have you solved your problem? I meet the same problem here, I have no idea how to solve it.