Hi All,
This is a fresh install of Version 4.4.1 and I’m getting this issue. When I go to the GUI (localhost:39000/tcp) I can’t get past the software license agreement. Clicking Accept does nothing, and when inspecting element any click on the Accept button generates the following error:
Action
POST http://**[IP removed]**:39000/api/cmd/core/set_user_state_var 500 (Internal Server Error)
[command:core:set_user_state_var] Cannot connect to CryoSPARC Command Core API
We’ve tried restarting and reinstalling Cryosparc with no results. Here is some relevant information about the system and Cryosparc:
Type: Single Workstation
cryosparcm status:
----------------------------------------------------------------------------
CryoSPARC System master node installed at
/home/cryosparc_user/software/cryosparc/cryosparc_master
Current cryoSPARC version: v4.4.1
----------------------------------------------------------------------------
CryoSPARC process status:
app RUNNING pid 6088, uptime 0:33:28
app_api RUNNING pid 6107, uptime 0:33:27
app_api_dev STOPPED Not started
command_core RUNNING pid 5968, uptime 0:33:39
command_rtp RUNNING pid 6041, uptime 0:33:32
command_vis RUNNING pid 5999, uptime 0:33:33
database RUNNING pid 5851, uptime 0:33:42
----------------------------------------------------------------------------
License is valid
----------------------------------------------------------------------------
global config variables:
export CRYOSPARC_LICENSE_ID="****"
export CRYOSPARC_MASTER_HOSTNAME="20231109000"
export CRYOSPARC_DB_PATH="/home/cryosparc_user/software/cryosparc/cryosparc_database"
export CRYOSPARC_BASE_PORT=39000
export CRYOSPARC_DB_CONNECTION_TIMEOUT_MS=20000
export CRYOSPARC_INSECURE=false
export CRYOSPARC_DB_ENABLE_AUTH=true
export CRYOSPARC_CLUSTER_JOB_MONITOR_INTERVAL=10
export CRYOSPARC_CLUSTER_JOB_MONITOR_MAX_RETRIES=1000000
export CRYOSPARC_PROJECT_DIR_PREFIX='CS-'
export CRYOSPARC_DEVELOP=false
export CRYOSPARC_CLICK_WRAP=true
export CRYOSPARC_HEARTBEAT_SECONDS=180
cryosparc log command core:
[cryosparc_user@20231109000 cryosparc_master]$ cryosparcm log command_core
2023-12-11 18:43:20,979 log_scheduler_targets INFO | GPU 3 Name NVIDIA RTX A5000
2023-12-11 18:43:20,979 log_scheduler_targets INFO | GPU 3 Mem 23.68 GiB
2023-12-11 18:43:20,979 log_scheduler_targets INFO |
2023-12-11 18:43:20,980 startup INFO | CryoSPARC instance ID: ****
2023-12-11 18:43:20,980 get_gpu_info INFO | UPDATING WORKER GPU INFO
2023-12-11 18:43:20,980 update_all_job_sizes INFO | UPDATING ALL JOB SIZES IN 10s
2023-12-11 18:43:20,980 export_all_projects INFO | EXPORTING ALL PROJECTS IN 60s...
2023-12-11 18:43:30,993 update_all_job_sizes_run INFO | Finished updating all job sizes (0 jobs updated, 0 projects updated)
2023-12-11 18:44:21,019 export_all_projects_run INFO | Finished exporting all projects
2023-12-11 18:49:07,192 start INFO | === STARTED ===
2023-12-11 18:49:07,193 background_worker INFO | === STARTED ===
2023-12-11 18:49:07,193 run INFO | === STARTED TASKS WORKER ===
* Serving Flask app "command_core" (lazy loading)
* Environment: production
WARNING: This is a development server. Do not use it in a production deployment.
Use a production WSGI server instead.
* Debug mode: off
2023-12-11 18:49:10,384 startup INFO | Starting CryoSPARC v4.4.1
2023-12-11 18:49:10,384 startup INFO | platform_node : 20231109000
2023-12-11 18:49:10,384 startup INFO | platform_release : 4.18.0-513.9.1.el8_9.x86_64
2023-12-11 18:49:10,384 startup INFO | platform_version : #1 SMP Wed Nov 29 18:55:19 UTC 2023
2023-12-11 18:49:10,384 startup INFO | platform_architecture : x86_64
2023-12-11 18:49:10,384 startup INFO | cpu_model : AMD Ryzen Threadripper PRO 5965WX 24-Cores
2023-12-11 18:49:10,384 startup INFO | physical_cores : 24
2023-12-11 18:49:10,384 startup INFO | total_memory : 503.19GB
2023-12-11 18:49:10,384 startup INFO | available_memory : 498.21GB
2023-12-11 18:49:10,384 startup INFO | used_memory : 1.53GB
2023-12-11 18:49:10,384 startup INFO | ofd_soft_limit : 1024
2023-12-11 18:49:10,384 startup INFO | ofd_hard_limit : 262144
2023-12-11 18:49:10,384 startup INFO | version : v4.4.1
2023-12-11 18:49:10,450 log_scheduler_targets INFO | Target Property Value
2023-12-11 18:49:10,450 log_scheduler_targets INFO | ----------- ------------- -----------------------------------------------------------------------
2023-12-11 18:49:10,450 log_scheduler_targets INFO | 20231109000 Type node
2023-12-11 18:49:10,450 log_scheduler_targets INFO | Host 20231109000
2023-12-11 18:49:10,450 log_scheduler_targets INFO | Lane default
2023-12-11 18:49:10,450 log_scheduler_targets INFO | Worker /home/cryosparc_user/software/cryosparc/cryosparc_worker/bin/cryosparcw
2023-12-11 18:49:10,450 log_scheduler_targets INFO | SSH Target cryosparc_user@20231109000
2023-12-11 18:49:10,450 log_scheduler_targets INFO | CPUs 48
2023-12-11 18:49:10,450 log_scheduler_targets INFO | RAM 512 GiB
2023-12-11 18:49:10,450 log_scheduler_targets INFO | Cache Path /scr/cryosparc_cache
2023-12-11 18:49:10,450 log_scheduler_targets INFO | Cache Reserve 10.00 GB
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPUs 4
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPU 0 Name NVIDIA RTX A5000
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPU 0 Mem 23.68 GiB
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPU 1 Name NVIDIA RTX A5000
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPU 1 Mem 23.68 GiB
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPU 2 Name NVIDIA RTX A5000
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPU 2 Mem 23.68 GiB
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPU 3 Name NVIDIA RTX A5000
2023-12-11 18:49:10,450 log_scheduler_targets INFO | GPU 3 Mem 23.68 GiB
2023-12-11 18:49:10,450 log_scheduler_targets INFO |
2023-12-11 18:49:10,451 startup INFO | CryoSPARC instance ID: ****
2023-12-11 18:49:10,451 get_gpu_info INFO | UPDATING WORKER GPU INFO
2023-12-11 18:49:10,451 update_all_job_sizes INFO | UPDATING ALL JOB SIZES IN 10s
2023-12-11 18:49:10,452 export_all_projects INFO | EXPORTING ALL PROJECTS IN 60s...
2023-12-11 18:49:20,462 update_all_job_sizes_run INFO | Finished updating all job sizes (0 jobs updated, 0 projects updated)
2023-12-11 18:50:10,516 export_all_projects_run INFO | Finished exporting all projects
uname -a && free -g output:
Linux 20231109000 4.18.0-513.9.1.el8_9.x86_64 #1 SMP Wed Nov 29 18:55:19 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
total used free shared buff/cache available
Mem: 503 2 499 0 1 497
Swap: 9 0 9