Cannot access login interface

Hi, I have installed cryosparc v3.3.2 in our cluster. The installation process is finished successfully. And I can start cryosparc by command cryosparcm start, it suggest the web app is initiated. But the login interface in firefox is empty, I cannot login. I checked the cryosparc status, it seems that everthing is OK. I don’t know what to do. I would appreciate any suggestions.Thanks a lot!

Have you already confirmed that the computer on which the browser is running can:

  • resolve the the gpu18 hostname
  • access port 39000 of gpu18