3.4.0 update disables program

Hello, I have been trying to update my 3.3.2 installation to 3.4.0 (before migrating to 4.0+) and I’m getting the following:

cryosparcm update --version=3.4.0
CryoSPARC current version v3.3.2
update starting on Thu 24 Nov 2022 12:58:08 PM CET

=============================
Updating to version 3.4.0.

CryoSPARC is running.
Stopping cryoSPARC
app: stopped
webapp: stopped
command_core: stopped
command_rtp: stopped
command_vis: stopped
database: stopped
Shut down
Removing previous downloads…
Downloading master update…
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:–:-- 0:00:02 --:–:-- 0
Downloading worker update…
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:–:-- --:–:-- --:–:-- 0
Done.

Update will now be applied to the master installation,
followed by worker installations on other nodes.

Deleting old files…
Extracting…

gzip: stdin: unexpected end of file
tar: Child returned status 1
tar: Error is not recoverable: exiting now

after which cryoSPARC cannot be started any longer:

cryosparcm restart
CryoSPARC is not already running.
If you would like to restart, use cryosparcm restart
Starting cryoSPARC System master process…
CryoSPARC is not already running.
database: started
Database configuration is OK.
command_core: ERROR (spawn error)

The same exact thing happened on two different machines, so it is not an isolated case.
How to fix this?

Thanks,

Luca

It appears your downloads have failed.

A member of our team recommended this stepwise procedure (be sure to substitute you real license id):

cd /path/to/cryosparc_master
export LICENSE_ID="682437fb-d6ae-47b8-870b-b530c587da94"
curl -v -L https://get.cryosparc.com/download/master-v3.4.0/$LICENSE_ID -o cryosparc_master.tar.gz
curl -v -L https://get.cryosparc.com/download/worker-v3.4.0/$LICENSE_ID -o cryosparc_worker.tar.gz
tar -xz --overwrite -f cryosparc_master.tar.gz --strip-components=1 --directory ./
bin/cryosparcm install 2>&1 | tee update_$(date +%F).out

If this fails, please let us know, please check the file size of the downloaded cryosparc_*.tar.gz files. Maybe the downloads are disrupted by network security?

Thank you, this worked just fine and now 3.4.0 is happily running!
Kind regards, Luca