3.4.0 update disables program

Install, Configure and Update
1

Hello, I have been trying to update my 3.3.2 installation to 3.4.0 (before migrating to 4.0+) and I’m getting the following:

cryosparcm update --version=3.4.0
CryoSPARC current version v3.3.2
update starting on Thu 24 Nov 2022 12:58:08 PM CET

=============================
Updating to version 3.4.0.

CryoSPARC is running.
Stopping cryoSPARC
app: stopped
webapp: stopped
command_core: stopped
command_rtp: stopped
command_vis: stopped
database: stopped
Shut down
Removing previous downloads…
Downloading master update…
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:–:-- 0:00:02 --:–:-- 0
Downloading worker update…
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:–:-- --:–:-- --:–:-- 0
Done.

Update will now be applied to the master installation,
followed by worker installations on other nodes.

Deleting old files…
Extracting…

gzip: stdin: unexpected end of file
tar: Child returned status 1
tar: Error is not recoverable: exiting now

after which cryoSPARC cannot be started any longer:

cryosparcm restart
CryoSPARC is not already running.
If you would like to restart, use cryosparcm restart
Starting cryoSPARC System master process…
CryoSPARC is not already running.
database: started
Database configuration is OK.
command_core: ERROR (spawn error)

The same exact thing happened on two different machines, so it is not an isolated case.
How to fix this?

Thanks,

Luca

2

It appears your downloads have failed.

A member of our team recommended this stepwise procedure (be sure to substitute you real license id):

cd /path/to/cryosparc_master
export LICENSE_ID="682437fb-d6ae-47b8-870b-b530c587da94"
curl -v -L https://get.cryosparc.com/download/master-v3.4.0/$LICENSE_ID -o cryosparc_master.tar.gz
curl -v -L https://get.cryosparc.com/download/worker-v3.4.0/$LICENSE_ID -o cryosparc_worker.tar.gz
tar -xz --overwrite -f cryosparc_master.tar.gz --strip-components=1 --directory ./
bin/cryosparcm install 2>&1 | tee update_$(date +%F).out

If this fails, please let us know, please check the file size of the downloaded cryosparc_*.tar.gz files. Maybe the downloads are disrupted by network security?

3

Thank you, this worked just fine and now 3.4.0 is happily running!
Kind regards, Luca