Unable to acces the website interface

Application
1

Hi everyone,

I am having some trouble loading the web interface of cryopsparc. I am connecting through the internal network and URL (http://localhost:39000) with a port number of 39000. I can start, stop and restart the cryosparc in the terminal, but not able to to access the web interface.

When I run “cryosparcm status” everything is fine except the app. The status app is EXITED.
When I run “cryosparc log app”, I have this:

uncaughtException: listen EADDRINUSE: address already in use :::39000
ERROR | Error: listen EADDRINUSE: address already in use :::39000
ERROR | at Server.setupListenHandle [as _listen2] (node:net:1463:16)
ERROR | at listenInCluster (node:net:1511:12)
ERROR | at Server.listen (node:net:1599:7)
ERROR | at Gb.listen (/software/cryosparc/cryosparc_master/cryosparc_app/custom-server/dist/server/index.js:891:2244)
ERROR | at R5r (/software/cryosparc/cryosparc_master/cryosparc_app/custom-server/dist/server/index.js:909:2735)
ERROR | at processTicksAndRejections (node:internal/process/task_queues:96:5)

No zombie processes are still running, and no sock file is in the tmp folder.

The output for the command “ss -anp ‘( sport = :39000 or dport = :39000 )’” is:
Netid State Recv-Q Send-Q Local Address:Port Peer Address:Port Process
tcp ESTAB 0 0 [::1]:39000 [::1]:39000

Can anyone help me?

Thanks

2

Welcome to the forum @Louna

What is the output of the command (with sudo)

sudo ss -anp '( sport = 39000 or dport = 39000 )'
3

Hi!
Unfortunately, I do not have the admin right. But I restarted the computer, and now I have access to the web interface.