Preprocessing thumbnails are not shown


We are having constant but intermittent problems with thumbnail images not loading. A reload of the web browser sometimes fixes the issue, but not always. Any ways we can fix this?

At what version and patch level is your cryoSPARC instance?

Hi. Version v3.3.1. Not sure how to find the patch level?

If the patch level is not shown by cryosparcm status, it can be displayed with
cryosparcm patch | check | head -n 20
Did you observe any pattern in the occurrences of this issue, like whether it would more likely arise at the start or after resumption of a session?