Preprocessing thumbnails are not shown

CryoSPARC Live
1

Hi,

We are having constant but intermittent problems with thumbnail images not loading. A reload of the web browser sometimes fixes the issue, but not always. Any ways we can fix this?

2

At what version and patch level is your cryoSPARC instance?

3

Hi. Version v3.3.1. Not sure how to find the patch level?

4

If the patch level is not shown by cryosparcm status, it can be displayed with
cryosparcm patch | check | head -n 20
Did you observe any pattern in the occurrences of this issue, like whether it would more likely arise at the start or after resumption of a session?